To ensure fulfilment of our Company policy by providing our customers with
safe quality fruit and vegetables available, or if requested, fruit and
vegetables of a specified standard, with the best possible service, we operate
a Quality System for our wholesale operations based on the requirements of
AS/NZS ISO 22000:2005, as well as satisfying the requirements of other codes
including SQF 2000, HACCP and WQA.
Ross & Co Fruit & Vegetables Pty Ltd have in place a Food Safety
Management System which conforms to both Statutory and Regulatory requirements,
is communicated to relevant company staff and is reviewed annually for continued
suitability and improvement.
To ensure freshness, we purchase daily the highest quality produce available
from reputable and reliable local, interstate and Brisbane Market growers
and agents. A seven days a week customer delivery service further contributes
to our achievement of this fundamental service quality goal and our better
purchasing capacity ensures the best available pricing for the produce.
Critical to our success in achieving our quality goals are our dedicated
staff, many of whom are long serving, who share responsibility for satisfying
our customers within a safe and healthy work environment. To identify areas
for potential improvement, our customers and staff are encouraged to provide
feedback or suggestions on any aspect of our business. In particular, they
are encouraged to report produce quality and service problems. We undertake
to give such matters our prompt attention and follow-up or respond as
appropriate.
Competent staff are critical to any worthwhile organisation, and Ross &
Co Fruit & Vegetables Pty Ltd are strongly committed to staff development
and training. We have also committed to provide resources for the effective
management of our Food Safety and Quality System.
_____________________________
Alex Lazarou
Director
15 October, 2007 |
